- Return and Policies
Return and Policies
We are happy to accept the returns of most new, unopened, unwashed items on the basis of change of mind, damage in transit, faulty goods or inaccuracy.
We take special care to ensure your order is correctly, quickly and safely dispatched to you in good condition, but sometimes errors can occur. When it arrives, please check your order carefully.
All returns need to be shipped back to us within 14 days of receipt. We reserve the right to replace, exchange, repair, offer credit or refund as appropriate. Returns shipped after 14 days cannot be accepted.
If you need to return an item, please contact us or simply login to your account, view order using the ‘Complete Orders” link under the Account Menu and click the Return Item(s) button. We will notify you via email of your refund once we’ve received and processed the returned item.
Please return the item via trackable post with its original packaging intact, complete with tags and labels (where applicable). Please note that return packages that lost in transit are the customer’s responsibility. We will pay the return shipping costs if the return is a result of our error.
We undertake quality control checks on all items. Slight variations in colour (especially of dyed goods, textiles and yarns). If however, you receive goods that are genuinely unfit for their intended purpose, or where a manufacturing fault occurs within six months of normal use, they may be considered faulty. If a simple repair is all that's needed, we'll organise the repair and return of the item to you as swiftly as possible. Alternately, we can offer an exchange, replacement or refund as appropriate.
All refunds will be credited to the original purchaser's credit card. Please allow up to 10 working days for refunds to be completed.
Every effort is made to ensure that all items listed online are available for sale. On rare occasions, a product may become unavailable before we are able to adjust the online listing. If this occurs, we'll contact you promptly to offer an alternative or refund.
Where an item is listed as currently unavailable, we cannot guarantee its future availability or delivery time.
For enquiries about other items not listed online, please contact us.
Gift certificate may be purchased from our online store and valid for 6 months.
We accept all major credit/debit cards including VISA, MASTERCARD & PAYPAL online.
TERMS OF SALE
All items remain the property of Little Crafty Shop until payment is received in full.
All prices are listed in Australian Dollars.
While every reasonable effort is made to represent products as accurately as possible online, photography, digital representation and various technical factors may cause the online representations to appear slightly different to the actual product, especially in regards to colour. Similarly, due to dye lot variations, especially in hand-dyed items, the actual product colours may differ slightly from their online photos.
Please carefully observe any recommendations for care and use given by the products' manufacturers along with all such notes given in the product descriptions. Where products are used in sewing or craft projects, we recommend appropriate testing (for example wash-testing) to determine their suitability, especially if they are to be combined with other materials.
Little Crafty Shop's product liability is limited to replacement or refund for the items purchased, not for any projects or products incorporating materials purchased from us. We cannot accept liability for any subsequent costs involved (including, but not limited to materials, labour or replacement) where our products have been used in such projects or products.
PRIVACY AND SECURITY
We value our customers' privacy and treat your personal information confidentially and keeping your personal information secure. When you use our website you agree to us collecting and using personal information. We do not share your information with any other organisation or business for marketing purposes. All transactions on our website are conducted through a secure payment service providers.
Your email address will only be added to our mailing list if requested.